Effective from the date of publication on the website
1. Provider details
The services described in these Terms and Conditions are provided by the following company:
Company name: Vimora Grup Kft.
Registered office: 2440 Százhalombatta, Erkel Ferenc körút 80. II. em. 6. ajtó, Hungary
E-mail: info@vimorahomehelp.com
Phone number: +36 30 255 6407
Available on weekdays between 09:00 and 15:00, in Hungarian.
Tax number: 27541579-2-13
Company registration number: 13-09-217193
Company registration court: Budapest Környéki Törvényszék Cégbírósága (Company Court of the Budapest Environs Regional Court)
Website: https://vimorahomehelp.com
Vimora Grup Kft. is referred to in these Terms and Conditions as the Provider.
2. General provisions
2.1 Scope of these Terms and Conditions
The Provider operates a digital contact and profile display platform under the name Vimora Home Help on the website https://vimorahomehelp.com. The purpose of the platform is to enable users seeking home-help services and users offering such services to view each other’s profiles and contact each other directly. Services offered or sought on the platform may include, in particular, care, nursing, household assistance and cleaning, pet care and other forms of personal assistance.
These Terms and Conditions govern the legal relationship between the Provider and users who register on the platform or use the platform services.
Persons using the platform are collectively referred to in these Terms and Conditions as users. Users who register to seek services are referred to as Family Users. Users who register to offer services are referred to as Service Provider Users.
Consumer rights set out in these Terms and Conditions apply only to users who qualify as consumers under the applicable law. A consumer is, in particular, a natural person who enters into a contract with the Provider for purposes outside their trade, business, craft or profession.
2.2 Role of the Provider
The Provider’s role is limited to operating the digital platform, providing profile display options, search and filtering functions, and digital services that facilitate direct contact between users.
The Provider is not an agency, employment agency or temporary employment agency and does not itself provide any care, nursing, cleaning, pet-care, personal-assistance or other services offered or sought through user profiles. The Provider does not select a Service Provider User for a Family User, does not select a client or work opportunity for a Service Provider User, and does not guarantee that a search or contact will result in an agreement.
Users independently decide which services they offer or seek, whom they contact and whether they wish to enter into an agreement with one another. Any agreement is concluded exclusively between the users concerned, who determine its subject matter, fee, duration, method of performance and other terms. The Provider does not participate in the conclusion or performance of such an agreement and does not become a party to it.
The Provider is not a representative, agent, employer, principal or person engaged in performance on behalf of any user. The users concerned are solely responsible for any employment, service, agency, contract-for-work or other legal relationship established between them, including its legality and performance.
2.3 Acceptance of these Terms and Conditions
By registering, using the platform, starting a subscription or purchasing a one-time digital service, the user accepts these Terms and Conditions.
Before registration or purchase, the user must read these Terms and Conditions, the Privacy Policy and the information displayed on the relevant product page or during the payment process.
3. Registration and user account
3.1 Registration
The use of certain platform functions requires registration. During registration, the user must provide true, accurate and up-to-date information.
The e-mail address provided during registration is the primary communication channel between the Provider and the user. The user must ensure that the provided e-mail address is functional and that messages received at that address are checked regularly.
The Provider is entitled to refuse, suspend or delete a registration created with obviously false, incomplete, unlawful or misleading data.
3.2 User account
After successful registration, the user receives a personal user account. Access to the user account requires the login credentials provided during registration.
The user must keep their login credentials confidential and must prevent unauthorised persons from accessing them. The user is responsible for all activity carried out through their user account, unless the user proves that they are not responsible for the misuse.
If the user becomes aware of unauthorised access or misuse, the user must notify the Provider without delay at info@vimorahomehelp.com.
3.3 Registration and Billing
The Vimora Home Help platform may only be used by natural persons. The technical registration process and the billing system are designed exclusively to identify and serve private individuals (non-taxable persons).
- Data limitations: During registration and payment, the Provider does not request or record a tax number, EU VAT number or company name.
- Billing rules: Due to the nature of the service and the applicable tax regulations (OSS), the Provider issues invoices and other accounting documents exclusively to private individuals.
- Responsibility: By registering, the user acknowledges that they are acting as a private individual. The Provider is unable to subsequently amend an invoice so that it is issued to a business entity or to issue an accounting document containing company details, as the system is not technically designed to allow this.
4. Content of the service
4.1 Basic platform functions
The platform may provide registered users, in particular, with the following functions:
creating and managing a user profile;
displaying profile data on the website;
using search and filtering functions;
viewing the profiles of other users;
using digital services that facilitate contact;
managing settings connected to the user account, profile visibility and subscription.
The specific scope of available functions may depend on the user type, subscription status, purchased digital services and the technical operation of the platform at the relevant time.
4.2 Free profile display and paid subscription
Registration and creation of a profile do not in themselves give rise to any payment obligation. To use the free profile display period, the user is not required to provide card or other payment details or to start a subscription.
A Service Provider User’s profile may be displayed on the website without an active subscription for 30 days from the date on which the profile is created.
A Family User’s profile may be displayed on the website without an active subscription for 10 days from the date on which the profile is created.
In the user account, the user may choose whether the profile is publicly visible or remains hidden. Hiding and subsequently displaying the profile again does not interrupt, pause or restart the free profile display period calculated from the date on which the profile is created.
A profile may appear in public profile listings and search results only if the user has set it to public and, in addition, either the free profile display period remains valid or the user has an active paid profile display subscription. If the free period expires and there is no active paid subscription, the profile is removed from public profile listings and search results immediately and automatically. The user account and previously provided profile data are not deleted as a result.
Expiry of the free profile display period does not automatically create a paid subscription and does not result in any charge. To continue public display of the profile, the user must separately start a paid subscription and provide payment details only during the related payment process.
The paid profile display subscription is a monthly paid service. The monthly fee, any discounts and the essential terms of the subscription are displayed on the product page and during the payment process. A subscription separately started by the user renews automatically each month until the user cancels it or it ends for another reason.
4.3 Cancellation of the subscription
The user may cancel a paid subscription that the user has separately started in the user account, in the My Account section.
Cancellation prevents future renewal and the next payment charge. Cancellation does not automatically delete the user account and does not automatically delete the data previously provided by the user.
The user must cancel the subscription before the next payment due date. The Provider is not liable for a payment charge resulting from late cancellation, unless the charge occurred due to the Provider’s fault.
4.4 One-time digital services
In addition to the subscription, one-time digital services may also be purchased on the platform. Such services may include, in particular:
contact unlock;
profile promotion;
quick e-mail notification or a similar notification service.
Contact unlock is a one-time digital service that enables an eligible user to obtain or access the contact details of another eligible profile. When a contact unlock is used, the system may make the contact details connected to the selected profile available and may send notifications to the parties.
A contact unlock unit qualifies as an unused service until the user uses it to obtain the contact details of a specific profile. A used contact unlock unit qualifies as a performed service.
Profile promotion is a digital service that affects the visibility, order or appearance of the user profile. Profile promotion is performed when the system activates the promotion.
The quick e-mail notification service is performed when the service is activated for the user account or profile, or when the purchased notification unit is used.
The exact content, quantity, fee and any time-related conditions of one-time digital services are always set out on the product page and during the payment process.
5. Fees and payment
5.1 Fees
The fees for the platform’s paid services are displayed on the product page, in the cart and during the payment process. The displayed fees include value added tax where VAT is payable on the relevant fee.
The fee paid to the Provider relates exclusively to use of the platform, profile display or one-time digital services. It is not consideration for any service, employment, agency, contract-for-work or other agreement concluded between users.
5.2 Payment and automatic renewal of subscriptions
Payment is made through the payment methods available on the website. The Provider is entitled to use an external payment service provider.
The first fee for a paid subscription separately started by the user is charged when the subscription is ordered, and subsequent monthly fees are charged when each renewal falls due. The payment method provided by the user is charged automatically upon each monthly renewal unless the user cancels the subscription before the relevant due date. Expiry of the free profile display period does not in itself result in any charge.
If payment fails, the Provider is entitled to suspend, restrict or terminate the service connected to the subscription. If the profile display subscription is no longer active for any reason and the free profile display period is no longer valid, the profile is immediately removed from public profile listings and search results; however, the user account and profile data are retained.
6. Obligations of users
The user must use the platform lawfully, for its intended purpose, in accordance with these Terms and Conditions and the applicable laws.
The user must provide true, accurate, up-to-date and non-misleading data. It is prohibited to upload any profile, advertisement, image, text or other content that violates the law, infringes the rights of a third party, is misleading, false, obscene, hateful, harassing, violates personality rights or is incompatible with the purpose of the platform.
The user may not use the platform for unlawful employment, undeclared work, unauthorised activity, fraud, deception, harassment, data harvesting, sending spam, distributing malicious software or any other unlawful purpose.
The user must refrain from any technical activity that endangers, disrupts or overloads the operation of the platform, including in particular automated data collection, robots, scrapers, unauthorised scripts, malicious code or an excessive number of requests.
7. User content and rights of use
The user is responsible for all content, data, images, text and information that the user provides, uploads or publishes on the platform.
By uploading content, the user declares that the user is entitled to use and publish that content and that it does not infringe the rights of any third party.
For the purpose of publication on the platform, the user grants the Provider a non-exclusive, territorially unrestricted and royalty-free right to use, display, store, technically adapt and transmit the uploaded content to the extent necessary for the operation of the platform.
The Provider is entitled to remove, hide or restrict access to content that is unlawful, misleading, incomplete, inappropriate or incompatible with the purpose of the platform.
8. Availability and modification of the service
The Provider endeavours to operate the platform continuously and securely, but does not guarantee that the platform will be available at all times without interruption, error or dependence on external systems.
The Provider is entitled to temporarily restrict or suspend the platform as a whole or certain functions due to maintenance, development, a security incident, technical error, capacity issue, suspected infringement or other justified reason.
The Provider is entitled to develop, modify or discontinue the platform’s functions, services and technical operation. The Provider will inform users in advance of material adverse changes affecting a paid service if this is reasonably possible based on the nature of the change.
9. Liability
The Provider is liable for the technical operation of the platform and for its own services in accordance with the applicable laws.
The Provider is not liable for the truthfulness, accuracy, completeness or up-to-date nature of data, profiles, images, offers, statements or other content provided by users.
The Provider is not liable for agreements that are or are not concluded between users, or for the performance, quality, lawfulness, remuneration or non-performance of services offered or sought by users, or for damage arising from relationships between users.
The Provider does not exclude or limit its liability in cases where exclusion or limitation of liability is not permitted by law. These Terms and Conditions do not affect the mandatory rights granted to consumers by law.
The Provider is not liable for damage arising from the user’s breach of contract, unlawful conduct, incorrect or false provision of data, improper handling of login credentials, or from the fault of the device, software, internet connection or external service provider used by the user.
10. Right of withdrawal and termination
10.1 Information on withdrawal and termination
A user qualifying as a consumer may withdraw from a distance contract concluded with the Provider within 14 days without giving any reason.
In the case of a contract for the provision of services, if performance of the service begins at the consumer’s express request before the expiry of the withdrawal period, the consumer has the right to terminate the contract within 14 days without giving any reason, subject to the applicable law.
In the case of a contract for the provision of services, the withdrawal or termination period expires 14 days after the date on which the contract was concluded.
The consumer may exercise the right of withdrawal or termination by making a clear statement, which may be sent by e-mail to info@vimorahomehelp.com or by post to the Provider’s registered office. The consumer may also use the model withdrawal / termination form attached to these Terms and Conditions, but this is not mandatory.
The deadline is met if the consumer sends the withdrawal or termination statement before the deadline expires.
10.2 Free profile display, subscription and withdrawal / termination
Free profile display following registration is not a paid subscription. During the free period, the user may choose whether the profile is publicly visible or remains hidden. Performance of the profile display service begins when the profile becomes publicly available in accordance with the platform’s display requirements.
The free profile display period is 30 days from profile creation for Service Provider Users and 10 days from profile creation for Family Users. Setting the profile to hidden does not interrupt, pause or restart the free period.
No card or other payment details are required for free profile display, and the free period does not need to be cancelled. No charge is made during the free period.
If the user does not separately start a paid profile display subscription by the end of the free profile display period, the profile is removed from public profile listings and search results immediately and automatically when that period expires. The user account and profile data are retained, and the profile may be displayed again after the user starts an active paid subscription and sets the profile to public. Expiry of the free period does not automatically create a paid subscription and does not result in any automatic charge.
If the consumer exercises the right of withdrawal or termination within the 14-day period and performance of the service has already begun at the consumer’s request, the consumer may be required to pay an amount proportionate to the service performed up to the time of termination of the contract, provided that the legal conditions for such settlement are met. If the consumer has already paid a fee, the refunded amount may be reduced by the fee for the proportionately performed service.
Ordinary cancellation of the subscription is not the same as exercising the statutory right of withdrawal or termination. Ordinary cancellation prevents future renewal and the next payment charge. It does not automatically result in a refund of the fee for a billing period that has already started and is not disputed, unless the law or an individual decision of the Provider provides otherwise.
10.3 One-time digital services and withdrawal
One-time digital services may be credited, activated or performed immediately after successful payment.
If a consumer purchases a one-time digital service that has not yet been used and has not yet been performed, the consumer may exercise the right of withdrawal within the statutory withdrawal period.
In the case of contact unlock, the service is considered used if the consumer has used the purchased contact unlock unit to obtain or open the contact details of a specific profile. No refund is due for a used contact unlock unit if the consumer expressly requested immediate performance and acknowledged that, after performance, the consumer may lose the right of withdrawal.
In the case of profile promotion, the service is considered performed when the promotion has been activated. In the case of a quick e-mail notification service, the service is considered performed when the service has been activated or used.
In the case of a partially used digital service, the value of the part already used or performed is not refundable. For the unused part, the consumer’s right of withdrawal may exist under the statutory conditions.
10.4 Consequences of withdrawal / termination
If the consumer validly withdraws from or terminates the contract, the Provider will refund the amount paid by the consumer, or the part refundable under the law, no later than 14 days from receipt of the withdrawal or termination statement.
The refund will be made using the same payment method as the one used by the consumer for the original transaction, unless the parties expressly agree otherwise. The consumer will not be charged any additional fee due to the refund.
In the case of withdrawal or termination, the Provider is entitled to prevent the consumer from continuing to use the affected digital service, in particular by terminating access, withdrawing credited but refunded units, or deactivating the affected service.
10.5 Loss of the right of withdrawal or termination
The consumer may not exercise the right of withdrawal or termination in the case of a service that has been fully performed by the Provider, provided that performance began with the consumer’s express prior consent and the consumer acknowledged that the consumer loses the right of withdrawal or termination after full performance of the service.
In the case of digital content not supplied on a tangible medium, the consumer may not exercise the right of withdrawal if the Provider began performance with the consumer’s express prior consent, the consumer simultaneously acknowledged that the consumer loses the right of withdrawal once performance begins, and the Provider sent the confirmation required by law.
10.6 Separate declarations during the order process
When starting a paid profile display subscription, the Provider may request a separate declaration from the user confirming that the user requests immediate commencement of the paid profile display service and acknowledges the monthly fee, automatic monthly renewal and recurring charges to the provided payment method until the subscription is cancelled or ends for another reason.
When purchasing a one-time digital service, the Provider may request a separate declaration from the user that the user requests immediate performance of the digital service after payment and acknowledges that, after performance of the service, the user may lose the right of withdrawal or termination.
11. Conformity of the service and defective performance
The Provider provides the digital platform and the digital services in accordance with these Terms and Conditions, the product page and the applicable laws.
In the case of defective performance, a user qualifying as a consumer has the statutory rights arising under the Hungarian Civil Code and the laws applicable to digital services.
The user may report a defect at info@vimorahomehelp.com. In the report, it is advisable to provide the e-mail address connected to the user account, the affected order identifier, a description of the defect and all information necessary to investigate it.
It is not considered defective performance if the service is unavailable or limited because the user uses an unsuitable device, browser, internet connection or incorrect data, or if the defect arises from a reason outside the Provider’s control.
12. Complaints and dispute resolution
12.1 Submitting a complaint
The user may submit a complaint relating to the Provider’s service, the operation of the platform or payment through the following contact details:
E-mail: info@vimorahomehelp.com
Postal address: 2440 Százhalombatta, Erkel Ferenc körút 80. II. em. 6. ajtó, Hungary
Phone number: +36 30 255 6407
Available on weekdays between 09:00 and 15:00, in Hungarian.
In the complaint, it is advisable to provide the complainant’s name, e-mail address, the e-mail address connected to the user account, the affected order identifier, a detailed description of the complaint and the solution requested by the complainant.
12.2 Examination of complaints
The Provider examines complaints as soon as possible and sends a substantive response to written complaints within 30 days at the latest.
In the case of a complaint communicated by telephone, the Provider endeavours to examine and remedy the complaint immediately. If this is not possible, or if the user does not agree with the handling of the complaint, the Provider may record the complaint in writing and treat it as a written complaint.
If a complaint is rejected, the Provider states the reason for rejection in its response and informs the consumer about the available remedies.
12.3 Alternative dispute resolution and consumer protection authorities
In the case of a consumer dispute, the consumer may contact the alternative dispute resolution body competent according to the consumer’s place of residence or stay. Information about Hungarian alternative dispute resolution bodies is provided by the Hungarian Chamber of Commerce and Industry:
https://mkik.hu/alternativ-vitarendezes
The body competent according to the Provider’s registered office is:
Pest Vármegyei Békéltető Testület
Address: 1055 Budapest, Balassi Bálint u. 25. IV/2., Hungary
Telephone/Fax: +36 1 792 7881
E-mail: pmbekelteto@pmkik.hu
Website: https://panaszrendezes.hu
The Provider has not made a general declaration of submission to the decisions of an alternative dispute resolution body.
The consumer is also entitled to turn to the competent consumer protection authority in the consumer’s state of residence and to enforce claims before a court.
13. Data protection
The Provider processes users’ personal data in accordance with the applicable data protection laws.
The detailed rules of data processing are set out in the Provider’s Privacy Policy, available on the website:
https://vimorahomehelp.com/privacy-policy/
14. Modification of these Terms and Conditions
The Provider is entitled to amend these Terms and Conditions if this is made necessary by a change in law, an authority or court decision, a change in the operation of the platform, the introduction of a new service, the modification of an existing service, security reasons or other justified circumstances.
The Provider informs users about material changes within a reasonable time before the changes enter into force, on the website, by e-mail or through the user account.
The amendment does not have retroactive effect on services already fully performed. If the amendment is materially disadvantageous to the user, the user is entitled to cancel the subscription before the amendment enters into force.
15. Final provisions
Matters not regulated in these Terms and Conditions are governed by the laws of Hungary.
In the case of users qualifying as consumers, this choice of law may not result in depriving the consumer of the protection granted by the mandatory consumer protection provisions of the state of the consumer’s residence.
The Provider and the user attempt to resolve disputes primarily by amicable consultation.
If any provision of these Terms and Conditions is invalid or unenforceable, this does not affect the validity or enforceability of the remaining provisions.
Annex 1 – Model Withdrawal / Termination Form
If you wish to exercise your right of withdrawal or termination as a consumer, you may do so by sending a clear statement. You may use the model form below for this purpose, but its use is not mandatory.
Download the model withdrawal / termination form in PDF format